NOOMOON logo 25yr web.jpg

© 2023 by VESTE. Proudly created with Wix.com

CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Send us an email at noomoonart@gmail.com

FAQ

 
What payment methods do you accept?

 

We accept all major credit and debit cards through Square and Pay Pal Express. You do not need to have a Pay Pal account to pay with a credit card. Just click "Checkout" and click "Pay with debit or credit card."  

 

We also accept money orders, if you choose to pay with this method, instructions will pop up when you select it.  We will ship your order once the payment is received.

 

How do I track my order?
 

We ship USPS Priority.  We will email you notice that your order has shipped.  Please request a tracking # if your order has not arrived within the expected time frame.  We will provide the latest update on your package location as provided by USPS.com

What is the return policy?
 

If an item arrives damaged please notify us within 5 days of receiving it.  We will issue an exchange.  If you find that the product was not to your liking, please ship back to us within 5 days of receiving product and we will refund or exchange to your preference.

How long until my order is shipped?
 

We ship within 3-5 business days of receiving payment. 

 
I'm interested in ordering in bulk as a wedding favor.  How does this work?
 

We are happy to create custom pieces in large quantity.  Our minimum for custom runs is 12. If you have the art we can print it or we can create the art for you. Please CONTACT US  and provide quantity desired and a description of the design you would like.

 
Do you provide International delivery?
 

No, we are sorry, but at this time we only ship within the United States.

 

 

 

 

PRIVACY POLICY

The Type of Information We Collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How We Collect Information

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do we Collect Information?

We collect Non-personal and Personal Information for the following purposes:

To provide and operate our Services;

To provide Users with ongoing customer assistance and technical support;

To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

To comply with any applicable laws and regulations.

How do we Store, Use, Share and Disclose our Site Visitors' Personal Information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How we Communicate with our Site Visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How we use Cookies

Cookies are used to track website activity. The server gives you a cookie that acts as your identification card. Upon each return visit to our site, your browser passes that cookie back to the server. The web server can gather information about which web pages are used the most and which pages are gathering the most repeat hits.

We use cookies that record any personal information you enter while shopping, as well as any items in your electronic shopping cart, so that you don't need to re-enter this information each time you visit the site.  Accepting a cookie does not give our server access to your computer or any of your personal information (except for any information that you may have purposely given, as with online shopping). Also, it is not possible to execute code from a cookie, and not possible to use a cookie to deliver a virus.

to withdraw your consent

If you don’t want us to process your data anymore, please contact us at noomoonart@gmail.com

 

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and your Contact Information

If you would like to access, correct, amend or delete any personal information we have about you, please contact us at noomoonart@gmail.com